The recommendations made by the TEAM working groups led to the implementation of several projects designed to improve administrative efficiencies in key areas. We now have structures in place to support efficient, effective administrative management across the university.
TEAM Projects at-a-Glance
Administrative Process Integration (API)
Simplify common administrative tasks so they require less time, are easier to track, and better serve the Tufts community.
Introduced a simplified process for labor distribution changes with an online personnel action form (PAF)
Align IT services with the needs of the Tufts community. Support academic and administrative needs by improving processes and introducing technologies that enable ubiquitous access, anytime support, responsive service and productive partnerships.
Completed the integration of 15 separate IT units to form Tufts’ first comprehensive IT service organization
Implemented a new 24/7 IT Service Desk, providing, anytime, anywhere IT support across all campuses
Created the IT Service Partner Program and IT planning framework to collaborate with schools and divisions on their evolving technology needs
Consolidated many local applications onto Tufts’ enterprise platform and secure data centers in order to better protect critical data and minimize service disruptions.
Provided access to a wider range of educational and research software tools